FAQs

1.What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

3. How can I contact MoovWell

4. When will I hear back about my email inquiry?

We typically respond to emails within 5 - 10 minutes

5.What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We can accept PayPal or other payment methods if needed.

You can chose these payment methods at checkout or contact us.

7.What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

8.Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

9.Can I refund an item?

We do accept refunds within 28 days of your order if you are not happy for any reason please contact our customer services department for a full refund and how to return your item.